Returns & Refunds
We take utmost care in ensuring that your package contains the items ordered by you and is in prime condition. But sometimes, mistakes do happen. After all, to err is human.
Our returns & refunds policy is limited only to orders wrongly dispatched, damaged products, and missing goods, as such it is imperative that you inspect the goods before accepting the package.
While we hope you to have the perfect shopping experience, we want to ensure the it is easy and painless for you to communicate with us in case of any issues.
IN CASE OF ORDERS WRONGLY DISPATCHED
- Inspect the goods.
- Inform the rider that the goods are wrongly dispatched and mark the same on the delivery note.
- Return goods wrongly dispatched with the rider.
- Reach out to us to tell us what happened.
- Once we receive the wrongly dispatched goods, we will work with you for a replacement or refund.
IN CASE OF DAMAGED PRODUCTS
- Inspect the goods.
- Inform the rider that the goods are damaged.
- Refuse acceptance of goods.
- Once we receive the damaged goods, we will work with you for a replacement or refund.
IN CASE OF MISSING ITEMS
- Inspect the goods.
- Inform the rider that some goods are missing and mark the same on the delivery note.
- Accept the package.
- Reach out to us to tell us what happened.
- We will send across the missing items as soon as possible.
IN CASE OF ORDERS ORDER PLACED OUTSIDE DELIVERY RADIUS/ TO THE WRONG ADDRESS
Our website is specifically designed to display locations within our delivery radius under the ‘STATE’ section for customer selection. Consequently, Ceylon Spirits will not grant refunds for orders where customers attempt to bypass the system by entering a different address outside our delivery radius and selecting a state corresponding to a location within our delivery radius.
Refunds will also not be issued for orders placed with incorrect delivery addresses.
Customers facing such issues have two available options:
- Option 1: Modify the shipping address to a location within our delivery radius. To initiate this change, please send an email to cheers@ceylonspirits.lk from the email address associated with the order. Kindly include the order number and a request to update the shipping address.
- Option 2: Arrange for a pickup from our retail store in Colombo 06. To proceed with this option, please email cheers@ceylonspirits.lk from the email address associated with the order. Kindly Provide the order number, along with the name and NIC number of the person who will be collecting the order.
IN CASE OF REFUSAL TO ACCEPT ORDER
Refunds will not be issued instances wherein the recipient refuses to accept the order.
Customers facing this issue have two available options:
- Option 1: Modify the shipping address to a location within our delivery radius. To initiate this change, please send an email to cheers@ceylonspirits.lk from the email address associated with the order. Kindly include the order number and a request to update the shipping address.
- Option 2: Arrange for a pickup from our retail store in Colombo 06. To proceed with this option, please email cheers@ceylonspirits.lk from the email address associated with the order. Kindly Provide the order number, along with the name and NIC number of the person who will be collecting the order.
Please note that if you have not followed the above steps, our returns & refunds policy is deemed null and void.
